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Frequent Questions
Answers to Common Questions
What's the difference between private, individual, and communal cremation?
Private cremation means your pet is cremated completely alone, with ashes returned to you. Individual cremation means your pet is cremated alongside others but kept physically separated the entire time, with ashes still returned to you. Communal cremation means multiple pets are cremated together; ashes aren't individually separable in this option, so they aren't returned, but we handle your pet's final resting respectfully on your behalf.
How long does cremation take?
Timelines can vary depending on the option you choose and our current schedule. Call us and we're happy to give you a clear timeframe for your specific situation.
Do you pick up pets from veterinary offices or homes?
Yes. We offer compassionate pickup from both veterinary offices and private residences, whenever you're ready.
How will I get my pet's ashes back?
We're happy to arrange pickup or, if you prefer, we can ship ashes directly to you.
Do you offer cremation for pets other than cats and dogs?
Yes. We proudly care for pocket pets too, including birds, rabbits, hamsters, guinea pigs, reptiles, and other small companions.
What if my pet passes away in the middle of the night or on a weekend?
Call us anytime. We're here for you whenever you need us.
Do you ever outsource cremation to another facility?
No. From the moment your pet enters our care to the moment their ashes are returned to you, they remain with us. Nothing is ever outsourced to a third party.
What keepsakes and urns do you offer?
We carry one of the most extensive selections in the Hill Country, including urns, memorial jewelry, paw prints, nose prints, fur clippings, and custom photo keepsakes. Browse our full selection here.
Can I plan ahead for my pet's cremation before they pass?
Yes. We offer pre-need planning for pet owners who'd like to make these decisions in advance. Pre-need pricing also locks in today's rates, and flexible payment plans are available. Learn more about pre-need planning.
Is Companion's Crossing affiliated with a funeral home?
Yes. We're a proud division of Coker Family Funeral Home, a licensed funeral home with deep roots in this community. That means our team brings real funeral industry training, licensure, and a deep understanding of grief to every pet we serve.
Do you offer witnessed cremation?
We understand some families have unique circumstances or wishes. Please reach out to us directly to discuss your specific needs.
Do I need to make a decision about cremation type or keepsakes right away?
No. We'll walk you through your options when you're ready, there's no need to decide everything right away, especially in the first difficult hours.
